Privacy Policy for Elderly Care App

For Healthcare Providers – Click Here

Introduction

mySeniorCareHub is committed to protecting user privacy while providing a comprehensive healthcare management solution. This Privacy Policy explains how personal information is collected, used, and safeguarded across both the website and mobile application. Users are encouraged to read this document carefully to understand their rights and choices regarding data privacy.

Information Collected

mySeniorCareHub collects various types of data to provide essential healthcare services. Personal information, including name, email address, and phone number, is required for registration and authentication. Health data, such as medication schedules, vital signs, and doctor appointments, is stored securely to help users manage their healthcare needs. The mobile app also collects location data for features like SOS alerts and caregiver tracking, but only when the user grants permission.

Additionally, if users allow, the app can access emergency contact details to notify trusted individuals in case of an emergency. For paid subscriptions, payment information is processed securely through third-party providers like Apple Pay and Google Pay, without being stored by mySeniorCareHub. Device and usage data, including IP address, app version, and interactions, are collected anonymously to improve functionality and performance.

How Data is Used

The data collected is used to deliver core app features, enhance user experience, and ensure reliable healthcare management. Personal and health data enable medication reminders, vitals tracking, and appointment scheduling, while location data supports real-time SOS alerts for emergencies. Additionally, authorized caregivers can access shared health data for better coordination. Users receive notifications regarding their health and app updates, ensuring continuous engagement with important features. Anonymous analytics help optimize the app’s performance without compromising user privacy. Importantly, mySeniorCareHub does not sell or share personal data for advertising or marketing purposes.

Data Sharing Policy

User data is only shared in specific situations, with full transparency and user consent. Information may be shared with caregivers or healthcare providers if the user chooses to enable data-sharing features. Emergency contacts receive relevant details during SOS alerts, but only when permissions are granted. Third-party service providers, such as payment processors and mapping services, may process certain data to facilitate app functionality. Additionally, if legally required, mySeniorCareHub may disclose data to regulatory authorities to comply with legal obligations.

Third-Party Services

mySeniorCareHub integrates trusted third-party services to enhance app functionality. Google Maps is used for location-based SOS alerts, ensuring caregivers and emergency responders receive accurate location data. Apple Pay and Google Pay handle secure payment transactions for subscription services, preventing direct storage of financial information by mySeniorCareHub. The app also employs Firebase and analytics services to monitor performance and improve user experience. These third-party providers operate under their own privacy policies, which users are encouraged to review separately.

User Control & Consent

Users have full control over their data and privacy settings. Permissions for location tracking, contact access, and notifications can be managed or revoked at any time through device settings. Users who wish to opt out of non-essential data collection can adjust preferences within the app. Additionally, those who decide to discontinue the service may request permanent deletion of their account and personal data by contacting support@myseniorcarehub.com. mySeniorCareHub ensures that users have the right to access, update, or erase their information as per applicable privacy regulations.

Security Measures

Ensuring data security is a top priority for mySeniorCareHub. The app employs end-to-end encryption to protect sensitive health and personal data from unauthorized access. All stored data is maintained on secure cloud servers with industry-standard encryption protocols. Regular security audits and compliance checks are conducted to prevent potential breaches. By implementing these security measures, mySeniorCareHub ensures that user information remains confidential and protected.