How does a Care-Recipient sign up?

A Care Recipient can register through the Member Portal by following these steps: Visit: https://myseniorcarehub.com Click on the Login button Select Activate My Account Enter your IMEI number or PIN number Follow the prompts to complete activation Once completed, the account will be successfully activated.

How does a Caregiver sign up?

A caregiver or family member can register through the Member Portal: Visit: https://myseniorcarehub.com Click on the Sign-Up button Complete the registration process At least one caregiver must be registered so we know who to contact in case of an emergency.

How many caregivers or family members can I add?

You can add 2 to 3 caregivers, depending on the plan you select. If one caregiver is unavailable, another will be contacted automatically.

How do I activate my device?

You can activate your device through the Member Portal. Once you receive the device: Follow the instructions in the user manual Create an account on the Member Portal Install the mobile app (recommended for additional features) A Quick Start Guide is available inside the Member Portal. For assistance, contact support@myseniorcarehub.com.

What is the difference between the smartwatch and the locket?

Both devices offer the same safety and emergency features. The difference is only in design and comfort preference.

Do both devices provide the same emergency features?

Yes. The smartwatch and locket function the same for SOS alerts, fall detection, and monitoring.

Which device is easier for seniors to use?

Most seniors prefer the smartwatch because it is lightweight, familiar, and easy to wear. The locket is available for those who prefer a pendant-style device.

Do I need the mobile app to use live location tracking?

No. The emergency service works even without the mobile app. However, using the app provides added peace of mind, including: Live location tracking Medication reminders Instant status updates Alert history access The app features are included with your subscription.

Do I need a smartphone to use the watch?

No. The SOS SafeLynk Smartwatch is a standalone device with built-in cellular connectivity. It starts working as soon as it is powered on.

Does the Smart Watch have automatic fall detection?

Yes. The SOS SafeLynk Smartwatch offers AI-enabled automatic fall detection as an optional add-on. The system continuously improves accuracy to reduce false alarms.

Can I cancel a fall alert if it happens accidentally?

Yes. If a fall is detected, the watch will ask: “Fall Detected. Did you fall?” If it was accidental, simply tap Cancel.

What is battery life and charging time?

The SOS Smartwatch battery lasts approximately 36–40 hours, depending on usage, brightness settings, and signal strength. Charging time is approximately 2–3 hours. We recommend placing the watch on the charging cradle each night.

What if seniors forget to charge the watch?

If the battery becomes low, the watch will announce: “Low battery, charge me.”

Does the smartwatch or smart locket have GPS tracking?

Yes. The SOS smartwatch and the locket are equipped with GPS. When SOS is activated, the monitoring center immediately receives the device’s location data.

Is live location tracking available to caregivers?

Yes. Through the caregiver mobile app, family members can view the wearer’s location anytime.

Can I talk into the watch?

Yes. The watch includes a built-in speaker and microphone for two-way communication with a trained 24/7 dispatcher.

What happens when the SOS button is pressed?

When SOS is pressed: An alert is sent to the monitoring station Caregivers receive notifications A trained dispatcher follows protocol If needed, EMS is dispatched to the GPS location Monitoring is available 24/7.

Who responds to an emergency alert?

A professional monitoring team responds immediately and coordinates assistance.

Does the service contact caregivers or 911 first?

When an alert is triggered, the Call Station agent first establishes two-way communication with the care recipient to assess the situation. Based on the conversation and the severity of the condition, the agent determines the appropriate response. Caregivers are notified via text message or phone call based on the user’s selected notification settings. If the situation appears to be an emergency, the agent will contact local EMS or 911 immediately. If there is no confirmation of the care recipient’s safety, emergency services may be dispatched as a precaution. This process ensures that help is coordinated quickly while keeping caregivers informed.

Is professional emergency dispatch included?

Yes. Professional dispatch services are included in eligible subscription plans.

Which cellular network does the device use?

Currently, the device operates on the AT&T cellular network. Support for Verizon is planned after Q1 2026. Coverage availability may vary by location.

Will the device work in areas with weak network coverage?

The device works best where cellular coverage is available. If you have concerns, please contact support before purchasing.

What happens if the device is lost or damaged?

You have the option to purchase an extended warranty for your watch or locket device, which provides coverage for up to five years. If the device is lost or damaged and is not covered under warranty, a replacement device can be purchased for $109. If you have additional questions, please contact our sales team. They will be happy to guide you through the warranty and replacement process.

Is device replacement free or paid?

Replacement costs depend on warranty coverage and subscription status. Our support team will guide you through available options.

What features are available in the mobile app?

The app includes: SOS Alerts Daily Check-In Live Location Tracking Medication Monitoring Vital Monitoring Appointment Reminders Health Records

Are app features free?

Yes. All mobile app features are included with an active subscription.

Will the app drain phone battery?

No. The app is designed for low energy usage and typically consumes less than 15% battery per day.

What is Daily Check-In and how does it work?

Daily Check-In reminds the user to confirm they are safe by tapping “I’m OK” in the app. Caregivers can choose to receive alerts for missed check-ins or both successful and missed check-ins.

What happens if a check-in is missed?

Silver Plan: After 15 minutes, emergency contacts receive a text notification with last known GPS location. Gold Plan (24/7 Dispatch): After 10 minutes, a dispatcher calls the user. If unanswered, emergency contacts are called. If no one responds, a wellness check may be requested.

Can I use the mobile app for parents living abroad?

Yes. The app works globally and adjusts notifications based on time zones.

Which plan is recommended for parents living abroad?

The Mobile Silver Subscription Plan is recommended where local dispatch services may not be available.

Is there a free trial available?

Yes. We offer a 1-month free trial.

Do I have to sign a long-term contract?

No. There is no long-term contract. Plans are available monthly, quarterly, or annually.

Can I change my billing cycle date?

We allow a one-time manual billing date change per subscription. To request this, email support@myseniorcarehub.com with your account details and preferred billing date.