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Yes. At least one caregiver must be registered so we know who to contact in case of an emergency.

You can add 2 to 3 caregivers or family members, depending on the plan you select.
If one caregiver is unavailable, another will be contacted automatically.

Once you receive the device:

1. Follow the instructions in the user manual
2. Create an account on our Member Portal
3.  Install the mobile app for additional features

Our support team is always available to help if needed.

No. The emergency service works even without the mobile app, so your loved one is protected at all times.

That said, using the mobile app gives caregivers extra peace of mind, including:

• Live location tracking
• Medication reminders
• Instant status updates for reassurance
• Easy access to alerts and history

The app has various features that are free to use and designed to help families stay connected and informed—anytime, anywhere.

Yes. A one-time setup is required to register the device and caregiver details. After that, the service works automatically.

Both devices offer the same safety and emergency features.
The difference is only in design and comfort.

Yes. The smartwatch and locket function the same for SOS alerts and monitoring.

Most seniors prefer the smartwatch because it is lightweight, familiar, and easy to wear.
The locket is available for those who prefer not to wear a watch.

The app allows caregivers to:

• View live location
• Receive alerts
• Track medication reminders (optional)
• Make Appointments
• Get peace of mind knowing their loved one is safe

Yes. Live location tracking is included when the mobile app is used.

Yes. Medication reminders are available as an optional feature in the app.

Yes. All app features are free and included with the service.

When SOS is pressed:

• An alert is sent to the monitoring station
• Caregivers are notified by call and text
• Emergency help is dispatched if needed

A professional monitoring/security team responds immediately and coordinates help.

Caregivers are contacted first.
If required, 911 or local emergency services are contacted immediately.

Yes. Professional emergency dispatch is included in the service.

Currently, the device operates on the AT&T cellular network.

We are actively expanding coverage, and support for Verizon is planned after the first quarter of 2026.

Coverage availability may vary by location.

The device works best where cellular coverage is available.

If coverage is weak, our team can help check alternative network options.

The subscription includes:

• Device connectivity
• Professional monitoring
• Emergency response
• Caregiver notifications
• App access (optional)

Yes. We offer a 1-month free trial for the device and mobile app features.

Yes. You can use only the watch service without using the app. But we insist to use the app too due to the features giving peace of mind to the caregivers.

After registration, you will receive:

• Support phone number
• Support email
• Emergency contact details

Yes. All contact details are provided in the welcome kit and user manual.

We operate in New Jersey and California.

Yes. We manage software, services, and device integration through our internal teams and partners.

Please contact our support team. We will guide you through the replacement process.

Replacement costs depend on the situation.
For subscribed users, replacement costs are typically minimal or free (subject to confirmation).

Battery life varies by usage, but the device is designed to last 2-3 days on a full charge.