SafeLynk Locket | Gold Family Membership | Mobile App | 24x7 SOS Emergency Dispatch

There is no need for Wi-Fi, landlines, or base stations — the device connects directly to the AT&T cellular network for reliable coverage.

No. The device works independently.

The device comes equipped with automatic fall detection at no additional monthly fee. Our advanced fall detection technology is designed for high accuracy with minimal false alarms, providing reliable protection when it matters most — without extra charges.

The device currently operates on the AT&T nationwide cellular network.

Verizon network support is planned after Q2 2026, expanding coverage options even further.

SafeLynk operates on a month-to-month subscription plan. There are no annual commitments or long-term contracts required. You can cancel anytime without penalties.

You can access the Owner’s Manual and Quick Start Guide inside the Member Portal.

Simply log in to Member Portal: https://myseniorcarehub.com/members
 

Member Portal → Quick Start Guide

If you need additional assistance, our support team is happy to help. Email us at support@myseniorcarehub.com

Yes. At least one caregiver must be registered so we know who to notify via text message in case of an emergency. You can use member portal or mobile app to register your emergency contacts.

Member Portal Link: https://myseniorcarehub.com/members

We offer two plans:

• Gold Plan: Add up to 3 caregivers or family members
• Silver Plan: Add 1 caregiver or family member

If the primary contact does not respond, the system automatically escalates the alert and notifies the next person on the list — ensuring no emergency alert goes unanswered.

Setup is simple and takes just a few minutes:

1. Follow the instructions in the included Quick Start Guide.
2. Create your account in our Member Portal.
3. (Recommended) Install the mobile app to access enhanced features and real-time alerts.

You can access the Member Portal: https://myseniorcarehub.com/members

The full Quick Start Guide is also available inside the Member Portal.

If you need assistance, our support team is happy to help: support@myseniorcarehub.com

No. Emergency dispatch services such as — police, ambulance, and fire — work even without the mobile app. We have live agent available 24x7 for USA region.

However, we strongly recommend installing the app for added peace of mind. The mobile app allows caregivers and family members to:

• View live location
• Receive real-time alerts
• Track medication reminders
• Access status updates and history

The mobile app is included at no additional cost with your subscription.

Yes. A simple one-time registration connects your device, caregiver contacts, and monitoring service. After that, protection runs automatically. Please register to activate the device via Member Portal.

Member Portal URL: https://myseniorcarehub.com/members

Both devices provide the same safety features. The only difference is design and wearing preference.

Yes. SOS alerts with 24x7 emergency dispatch service, monitoring, and fall detection work the same on both devices.

Yes! All our wearable devices are water-resistant and designed to be worn in the shower—one of the most common places where falls can happen. However, please keep base units for home devices dry!

Most seniors prefer the smartwatch because it feels like a regular watch and is lightweight. The locket is ideal for those who prefer wearing a pendant-style device.

The mobile app allows caregivers to monitor safety and health monitoring.

Safety Monitoring Feature

• GPS live location
• Geo Fencing
• SOS Alert
• Daily Reassurance
• Family or Caregiver Notification for emergency
• Medication reminders
• Low Battery Alert
• Monitor device status

Health Monitoring Feature

• Medication Monitoring
• Vital Monitoring
• Manage appointments
• Maintain health records
• Drug Interaction
• Medication Information
• Symptom Checker
• Kiara – Voice Health Agent for support

Yes. Live location tracking is available through the mobile app.

Yes. Medication reminders is included and caregivers can monitor in real-time within the app.

If you purchase watch or locket subscription, mobile app is included as FREE.

Login Credentials are same for Member Portal and Mobile App users for ordering person.

Yes. SafeLynk offers wearable devices such as a watch or locket that can be worn comfortably on your wrist or around your neck.

For individuals who are deaf or hard of hearing, the device and connected smartphone can be set to vibrate mode, so alerts and notifications are received through vibration rather than sound.

This allows you to:

• Feel emergency alerts instantly
• Receive vibration notifications for safety alerts
• Stay connected without relying on audio cues

If you would like assistance selecting the best device option for your needs, our support team is happy to help. Email us at support@myseniorcarehub.com

When SOS is activated:

• An alert is sent to the 24x7 Emergency Call station where live agent can help for calling police or ambulance service or fire department.
• Caregivers receive text notifications

Caregivers are contacted first.
If the situation requires immediate medical response, 911 or local emergency services are dispatched without delay.

The monitoring team will attempt to confirm the situation before dispatching emergency services.

When the SOS button is pressed, the alert is immediately routed to our monitoring system.

Here’s the protocol:

1. A Call Center Agent attempts to contact the device wearer to assess the situation.
2. At the same time, designated caregivers and family members are notified via text message and/or phone call.
3. If the situation requires emergency assistance, appropriate emergency services (911 – police, fire, or ambulance) are contacted.

If the wearer does not respond, the monitoring team follows established escalation procedures to ensure help is dispatched as quickly as possible.

Your subscription includes:

• AT&T Cellular connectivity
• 24x7 Emergency Dispatch Service with Live operator
• Caregiver notifications via text message
• Free Access to the mobile app

Yes. We currently offer a 1-month free trial so you can experience the service with confidence.

Yes. The device works independently.

However, using the app unlocks additional features that provide greater reassurance and visibility for caregivers.

Battery life typically lasts 2–3 days on a full charge, depending on usage.

The device provides a low-battery alert so it can be charged in time.

Charging time varies, but the device typically reaches full charge within a few hours.

You need to purchase a new device at full price or you can purchase warranty which includes free replacement. Contact our support team, and we will guide you through the replacement process.

• Support phone number:
• Support email address: support@myseniorcarehub.com
• 24x7 Emergency Dispatch Service: 855-317-7867

We operate from New Jersey and California.

We manage software, services, and device integration internally, working with trusted manufacturing partners.

What is the best way to contact.  Phone number, chat?  The telephone contact link just takes you back to this page.

When you press your button, you’re connected instantly to our 24/7 U.S.-based monitoring center—no need to search for your phone, dial a number or explain who you are. We already know your name, location, and emergency contacts, so we can act fast. Unlike 9-1-1, which only routes you through EMS dispatch, we send the right help right away—whether that’s EMS or someone you trust like a neighbor, caregiver, or family member. It’s faster, more personal, and built around you.

We take data privacy and security very seriously.

Our website follows strict privacy guidelines and uses 256-bit SSL encryption technology to protect Personally Identifiable Information (PII). This ensures that your personal data

— including contact and account information

— is securely transmitted and protected against unauthorized access.

We are committed to maintaining the confidentiality and security of your information at all times.