Question 1

Which is the best Medication Reminder App?

Accepted Answer

mySeniorCareHub is among the best free medication reminder apps, offering voice commands, refill alerts, overdose tracking, and shared health logs for families.

Question 2

Is the app free to use?

Accepted Answer

Yes, it’s free to download and use on both Android and iOS platforms.

Question 3

Can family members get updates on missed or taken medications?

Accepted Answer

Yes, through the Health Data Sharing feature, caregivers can get real-time updates on medication intake.

Question 4

Does the app support voice commands for reminders?

Accepted Answer

Yes, users can set, edit, or confirm reminders using hands-free voice access.

Question 5

Can the app track overdoses or missed doses?

Accepted Answer

Absolutely. Each dose is logged, and missed or extra doses trigger alerts.

Question 6

Is there an app to help parents take medications on time?

Accepted Answer

Yes, mySeniorCareHub sends timely reminders, helping ensure medication adherence.

Question 7

Can the app notify when medications are running low?

Accepted Answer

Yes, refill alerts help users keep track of inventory and avoid running out.

Question 8

How can I manage my parents’ medicine inventory remotely?

Accepted Answer

Caregivers can remotely monitor, edit, or update medication schedules and stock.

Question 9

Can the app help avoid unsafe medication combinations?

Accepted Answer

Yes, it checks for potential drug conflicts and provides safety warnings.

Question 10

How do I know if my mom took her medicine today?

Accepted Answer

The app logs all doses and shares this data in real-time with authorized profiles.

Question 11

What is the SOS Alert feature in mySeniorCareHub?

Accepted Answer

It's a one-tap emergency alert that instantly notifies family or caregivers when the user needs urgent help.

Question 12

Can seniors trigger an SOS without touching the phone?

Accepted Answer

Yes, the app supports voice activation for SOS alerts, ensuring quick access even if mobility is limited.

Question 13

Does the app send location along with the alert?

Accepted Answer

Yes, it shares the user's real-time location with trusted contacts during an emergency.

Question 14

How fast are SOS alerts sent?

Accepted Answer

Alerts are sent instantly to all linked family members or caregivers via the app and notifications.

Question 15

Is internet required to send SOS alerts?

Accepted Answer

Yes, an active internet or mobile data connection is required for sending real-time alerts.

Question 16

Can I add multiple emergency contacts?

Accepted Answer

Yes, users can add and manage multiple emergency contacts in the app settings.

Question 17

Is the SOS feature free to use?

Accepted Answer

Yes, it is included as part of the free app functionality.

Question 18

What happens after the SOS is triggered?

Accepted Answer

The system notifies all added contacts and provides live location updates until the situation is resolved.

Question 19

Can caregivers see a log of past SOS triggers?

Accepted Answer

Yes, the app keeps a record of all past SOS events and notifications.

Question 20

Is the SOS feature suitable for seniors living alone?

Accepted Answer

Absolutely. It's designed to offer immediate support and peace of mind for those who live independently.

Question 21

What vitals can mySeniorCareHub monitor?

Accepted Answer

It tracks blood pressure, blood sugar, heart rate, oxygen saturation, and body temperature.

Question 22

Can I manually enter vitals in the app?

Accepted Answer

Yes, users or caregivers can input data manually for each health parameter.

Question 23

Can I track vitals over time?

Accepted Answer

Yes, the app maintains a health log and generates trends and wellness scores.

Question 24

What is the Wellness Score?

Accepted Answer

It’s a health summary that reflects overall wellness based on recent vitals and medication adherence.

Question 25

Can I share vitals with my doctor or family?

Accepted Answer

Yes, the app supports health data sharing with authorized caregivers and physicians.

Question 26

Is the vital monitoring feature suitable for chronic conditions?

Accepted Answer

Yes, it’s especially useful for tracking chronic health issues like diabetes or hypertension.

Question 27

Does the app send reminders to take vitals?

Accepted Answer

Yes, you can schedule custom reminders for each vital check.

Question 28

How often should I update vitals?

Accepted Answer

It depends on your doctor’s advice, but the app supports daily, weekly, or custom intervals.

Question 29

Can family members view wellness reports remotely?

Accepted Answer

Yes, caregivers linked to the profile can access full health insights anytime.

Question 30

Does the app connect with health devices?

Accepted Answer

It currently supports manual entry; Bluetooth device integrations are in development.

Question 31

What is Track360 in mySeniorCareHub?

Accepted Answer

Track360 is a GPS-powered feature that allows families to monitor a senior's real-time location.

Question 32

Is the location tracking always on?

Accepted Answer

You can enable or disable it anytime. Tracking is active when permissions are granted.

Question 33

Can I get alerts when my parent leaves home?

Accepted Answer

Yes, you can set geofencing alerts that notify you when a user leaves or enters certain zones.

Question 34

How accurate is the location tracking?

Accepted Answer

It uses GPS and Wi-Fi for high-accuracy location detection.

Question 35

Will my parent know they are being tracked?

Accepted Answer

Yes, transparency is key. All users are informed and must grant permission.

Question 36

Is location data shared with anyone else?

Accepted Answer

No, it’s only shared with trusted caregivers or family members with profile access.

Question 37

Can I track multiple seniors from one account?

Accepted Answer

Yes, the app allows multi-profile management from a single caregiver dashboard.

Question 38

Does Track360 work internationally?

Accepted Answer

Yes, as long as GPS and internet access are available, the feature works globally.

Question 39

Is Track360 battery-intensive?

Accepted Answer

The app is optimized for low battery consumption during background tracking.

Question 40

Can I disable location sharing anytime?

Accepted Answer

Yes, users can turn off location sharing from the app settings at any point.

Question 41

What features are available in the mobile app?

Accepted Answer

The mobile app allows caregivers to monitor safety and health monitoring.

Safety Monitoring Feature


	GPS live location
	Geo Fencing
	SOS Alert
	Daily Reassurance
	Family or Caregiver Notification for emergency 
	Medication reminders
	Low Battery Alert
	Monitor device status


Health Monitoring Feature


	Medication Monitoring
	Vital Monitoring
	Manage appointments
	Maintain health records
	Drug Interaction
	Medication Information
	Symptom Checker
	Kiara &ndash; Voice Health Agent for support

Question 42

Is GPS live location tracking included?

Accepted Answer

Yes. Live location tracking is available through the mobile app.

Question 43

Can caregivers manage medication reminders?

Accepted Answer

Yes. Medication reminders is included and caregivers can monitor in real-time within the app.

Question 44

Are app features free?

Accepted Answer

If you purchase watch or locket subscription, mobile app is included as FREE.

Question 45

How do you connect the watch to the app that now has member portal account?

Accepted Answer

Login Credentials are same for Member Portal and Mobile App users for ordering person.

Question 46

I use a SafeLynk mobile app and I am deaf. Do you offer a smart watch which I can wear on my wrist?

Accepted Answer

Yes. SafeLynk offers wearable devices such as a watch or locket that can be worn comfortably on your wrist or around your neck.

For individuals who are deaf or hard of hearing, the device and connected smartphone can be set to vibrate mode, so alerts and notifications are received through vibration rather than sound.

This allows you to:


	Feel emergency alerts instantly
	Receive vibration notifications for safety alerts
	Stay connected without relying on audio cues


If you would like assistance selecting the best device option for your needs, our support team is happy to help. Email us at support@myseniorcarehub.com

Question 47

How do I contact customer support?

Accepted Answer

Support phone number: 
	Support email address: support@myseniorcarehub.com 
	24x7 Emergency Dispatch Service: 855-317-7867

Question 48

Where is your company located?

Accepted Answer

We operate from New Jersey and California.

Question 49

Is device manufacturing handled by your company?

Accepted Answer

We manage software, services, and device integration internally, working with trusted manufacturing partners.

What is the best way to contact.  Phone number, chat?  The telephone contact link just takes you back to this page.

Question 50

How is this different than 9-1-1?

Accepted Answer

When you press your button, you&rsquo;re connected instantly to our 24/7 U.S.-based monitoring center&mdash;no need to search for your phone, dial a number or explain who you are. We already know your name, location, and emergency contacts, so we can act fast. Unlike 9-1-1, which only routes you through EMS dispatch, we send the right help right away&mdash;whether that&rsquo;s EMS or someone you trust like a neighbor, caregiver, or family member. It&rsquo;s faster, more personal, and built around you.

Question 51

What measures are taken to protect my personal information when using your website?

Accepted Answer

We take data privacy and security very seriously.

Our website follows strict privacy guidelines and uses 256-bit SSL encryption technology to protect Personally Identifiable Information (PII). This ensures that your personal data 

&mdash; including contact and account information 

&mdash; is securely transmitted and protected against unauthorized access.

We are committed to maintaining the confidentiality and security of your information at all times.

Question 52

Does the device require Wi-Fi?

Accepted Answer

There is no need for Wi-Fi, landlines, or base stations &mdash; the device connects directly to the AT&T cellular network for reliable coverage.

Question 53

Does the senior need a smartphone?

Accepted Answer

No. The device works independently.

Question 54

Is fall detection included?

Accepted Answer

The device comes equipped with automatic fall detection at no additional monthly fee. Our advanced fall detection technology is designed for high accuracy with minimal false alarms, providing reliable protection when it matters most &mdash; without extra charges.

Question 55

Which cellular network does it use?

Accepted Answer

The device currently operates on the AT&T nationwide cellular network.

Verizon network support is planned after Q2 2026, expanding coverage options even further.

Question 56

Is there a contract for the device?

Accepted Answer

SafeLynk operates on a month-to-month subscription plan. There are no annual commitments or long-term contracts required. You can cancel anytime without penalties.

Question 57

Where can I find the Owners Manual or Operating Instruction for the SafeLynk Watch?

Accepted Answer

You can access the Owner&rsquo;s Manual and Quick Start Guide inside the Member Portal.

 

Simply log in to Member Portal: https://myseniorcarehub.com/members
 

Member Portal &rarr; Quick Start Guide

If you need additional assistance, our support team is happy to help. Email us at support@myseniorcarehub.com

Question 58

Do caregivers or family members need to register to use the service?

Accepted Answer

Yes. At least one caregiver must be registered so we know who to notify via text message in case of an emergency. You can use member portal or mobile app to register your emergency contacts.

Member Portal Link: https://myseniorcarehub.com/members

Question 59

How many caregivers or family members can I add in the subscription plan?

Accepted Answer

We offer two plans:


	Gold Plan: Add up to 3 caregivers or family members
	Silver Plan: Add 1 caregiver or family member


If the primary contact does not respond, the system automatically escalates the alert and notifies the next person on the list &mdash; ensuring no emergency alert goes unanswered.

Question 60

How do I set up the watch or locket after delivery?

Accepted Answer

Setup is simple and takes just a few minutes:


	Follow the instructions in the included Quick Start Guide.
	Create your account in our Member Portal.
	(Recommended) Install the mobile app to access enhanced features and real-time alerts.


You can access the Member Portal: https://myseniorcarehub.com/members

The full Quick Start Guide is also available inside the Member Portal.

If you need assistance, our support team is happy to help: support@myseniorcarehub.com

Question 61

Do I need the mobile app to use the emergency services?

Accepted Answer

No. Emergency dispatch services such as &mdash; police, ambulance, and fire &mdash; work even without the mobile app. We have live agent available 24x7 for USA region.

However, we strongly recommend installing the app for added peace of mind. The mobile app allows caregivers and family members to:


	View live location
	Receive real-time alerts
	Track medication reminders
	Access status updates and history


The mobile app is included at no additional cost with your subscription.

Question 62

Is there a one-time setup required?

Accepted Answer

Yes. A simple one-time registration connects your device, caregiver contacts, and monitoring service. After that, protection runs automatically. Please register to activate the device via Member Portal.

Member Portal URL: https://myseniorcarehub.com/members

Question 63

What is the difference between the smartwatch and the locket?

Accepted Answer

Both devices provide the same safety features. The only difference is design and wearing preference.

Question 64

Do both devices offer the same emergency protection?

Accepted Answer

Yes. SOS alerts with 24x7 emergency dispatch service, monitoring, and fall detection work the same on both devices.

Frequently Asked Questions