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SafeLynk Watch | Gold Family Membership | Mobile App | 24x7 SOS Emergency Dispatch

SafeLink Smart Watch - Medical Alert Device
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Color :
Standard Black
24/7 SOS Emergency Response

24/7 SOS Emergency Response

Instant connection to help center
Automatic Fall Detection

Automatic Fall Detection

Alerts sent even if you can’t press button
GPS Location Tracking

GPS Location Tracking

Find your loved one anywhere
Family Notification

Family Notification

Alert up to 4 family members
Medication Reminders

Medication Reminders

Never miss a dose
Vital Monitoring

Vital Monitoring

Track heart rate & activity
Family Notification

What's in the box

● Smartwatch ● Charging Cable/Adapter
BEST VALUE
List Price
$12000
Sale Price
$4999
60% Free
4 User Plan 4 User Plan
Award Badge Best Medical Alert Device 2026
4.7
(87)
24/7 U.S. Monitoring
(1 Month Free)
Shipping & taxes calculated at checkout.
No hidden activation or cancellation fees.

Customer Reviews

Haylee Zavala - Aurora, Colorado

"Setup Was Shockingly Easy After My Previous Nightmare Experience"

I previously bought another well-known medical alert watch for my dad, and it failed right out of the box - endless setup errors and ZERO weekend support. Safelynk was the complete opposite experience. The watch connected automatically, the app walked me through each step, and within 5 minutes my dad's SOS button, fall detection, and GPS tracking were all active. What impressed me most was that their support team actually answered immediately when I had a question about Geo-fencing. No long waits, no rude agents — just helpful people. If you had bad experiences with other brands, this one will restore your confidence.

Corinne Lynn - Perth Amboy, New Jersey

"Finally, a Medical Alert Watch With Affordable Monthly Fees"

I love the idea of medical alert watches, but the monthly fees from the big brands are outrageous. My old provider charged me $40 a month and offered only one free trial month. Safelynk offers 3 months free, and after that it's only $24.99/month - and the features are BETTER. Fall detection works reliably GPS is accurate The speaker is clear Family notifications arrive instantly For seniors on a fixed income, this service finally makes sense.

Bristol Valdez - Campbell, California

"The Only Device That Didn’t Give Me False Alarms at 2 AM"

My mom had multiple false alarms with another brand, including one incident where EMTs showed up at 2:30 AM for no reason. It was stressful and embarrassing. Safelynk has been completely reliable. The fall detection is accurate - not overly sensitive - and the alerts only trigger when something real happens. We tested it gently and it responded exactly as expected. The reliability alone makes it worth it.

Kieran Barber - Kentwood, Michigan

"Customer Support That Actually Cares About Seniors"

I was nervous after reading horror stories about customer support from other companies. Safelynk has been the exact opposite. Every time I called, the support team was patient, kind, and knowledgeable. They spoke clearly, explained features step-by-step, and never rushed us. They even followed up to make sure the watch was working properly for my mother. This level of care is rare these days. Truly grateful.

Victor Roth - Delray Beach, Florida

"Works With My Network and Has Far Better Coverage Than Expected"

A major issue with my previous device was that it didn't work with my Verizon coverage. I had to return it because it constantly dropped signal. Safelynk works beautifully wherever my mom goes - whether it's on Verizon or AT&T towers. The GPS updates instantly, and the live location tracking gives me peace of mind when I'm at work. This is the first medical alert watch we've owned that has truly dependable connectivity.
FEATURES

SafeLynk Smart Watch is a smart medical alert device that keeps seniors safe and connected. With coverage for up to 4 premium family accounts under one roof, everyone can stay linked with SOS alerts, live location tracking, and instant notifications-all in one simple wearable.

Voice Assistant Built In: Yes - Voice Prompts with Foreign Language Support

Features: Fall Detection, GPS Tracking, Test Call Button, Voice Prompts, Waterproof, Haptic Feedback, OTA Updates

Voice Prompts: Intuitive Voice Prompts, Foreign Language Options Available

SAFETY MONITORING

One-tap SOS activation from the app or voice assistant

GPS-based real-time location sharing

Unlimited Notifications to family, caregivers and emergency response teams

24/7 emergency dispatch support nationwide

Geo Fencing Alerts - Keep your loved ones safe at home

Fall Detection

SMART MEDICATION REMINDER

Track Medication Log

Share Medication History with Family Members and Caregivers

Refill Prescription Alerts

Ability to add medication via Camera or from photo library

Kiara - Voice Intelligent Agent will help to keep you safe and provide healthcare support

Easy to add medication without typing

Drug Interaction Checker

Symptom Checker

Drug Information

VITAL MONITORING

Stay informed about your health with our comprehensive vital monitoring feature. mySeniorCareHub app makes it easy to log daily vitals such

Blood Pressure

Blood Sugar

Heart Rate

Pulse

Oxygen

Temperature

SPECIFICATIONS
Item Condition: NEW
Manufacturer Part Number: TD-LTE-001
Generic Keywords: Fall Alert Watch, Medical Alert Device, Safety Smart Watch, Medical Alert Watch, GPS Watch
Package Contents: Smartwatch, USB Charging Cable, Quick Start Guide, Replaceable Band
Battery Warning: Contains Lithium Battery – Handle with care
Gps Capability: Yes
Fall Detection: Built-in
Waterproof Rating: IP67
Sensor Speaker: Two-way voice, Haptic Feedback, LED Indicators
Battery Type: Rechargeable Lithium-Ion
Battery Size: Lithium-Ion, 800mAh
No Of Batteries Required: 1
Has Wifi: Yes
Has Gps: Yes
Waterproof Level: IP67 – Waterproof up to 3 ft immersion
Connectivity Technology: 4G LTE (AT&T), WiFi 802.11b/g/n, GPS/GNSS
Cellular Bands: LTE CAT1: 2/4/12, WCDMA: 2/5
Battery Life: Up to 5 days
Operating Temperature: -10°C to +50°C
Storage Temperature: -30°C to +70°C
Humidity Range: Up to 95%RH @ 50°C, non-condensing
Led Indicators: Power, Cellular Status, GPS Status
Accessibility Features: Accidental Activation Cancellation, Voice Prompts, Large Button, Haptic Feedback
Charging Input: 5V DC 1A USB
FAQ
How does a Care-Recipient sign up?

A Care Recipient can register through the Member Portal by following these steps:

Visit: https://myseniorcarehub.com

  • Click on the Login button
  • Select Activate My Account
  • Enter your IMEI number or PIN number
  • Follow the prompts to complete activation
  • Once completed, the account will be successfully activated.
How does a Caregiver sign up?

A caregiver or family member can register through the Member Portal:

Visit: https://myseniorcarehub.com

  • Click on the Sign-Up button
  • Complete the registration process
  • At least one caregiver must be registered so we know who to contact in case of an emergency.
How many caregivers or family members can I add?

You can add 2 to 3 caregivers, depending on the plan you select.
If one caregiver is unavailable, another will be contacted automatically.

How do I activate my device?

You can activate your device through the Member Portal.

Once you receive the device:

  • Follow the instructions in the user manual
  • Create an account on the Member Portal
  • Install the mobile app (recommended for additional features)
  • A Quick Start Guide is available inside the Member Portal.
    For assistance, contact support@myseniorcarehub.com.
What is the difference between the smartwatch and the locket?

Both devices offer the same safety and emergency features.
The difference is only in design and comfort preference.

Do both devices provide the same emergency features?

Yes. The smartwatch and locket function the same for SOS alerts, fall detection, and monitoring.

Which device is easier for seniors to use?

Most seniors prefer the smartwatch because it is lightweight, familiar, and easy to wear.
The locket is available for those who prefer a pendant-style device.

Do I need the mobile app to use live location tracking?

No. The emergency service works even without the mobile app.

However, using the app provides added peace of mind, including:

  • Live location tracking
  • Medication reminders
  • Instant status updates
  • Alert history access

The app features are included with your subscription.

Do I need a smartphone to use the watch?

No. The SOS SafeLynk Smartwatch is a standalone device with built-in cellular connectivity.
It starts working as soon as it is powered on.

Does the Smart Watch have automatic fall detection?

Yes. The SOS SafeLynk Smartwatch offers AI-enabled automatic fall detection as an optional add-on.
The system continuously improves accuracy to reduce false alarms.

Can I cancel a fall alert if it happens accidentally?

Yes. If a fall is detected, the watch will ask:
“Fall Detected. Did you fall?”

If it was accidental, simply tap Cancel.

What is battery life and charging time?

The SOS Smartwatch battery lasts approximately 36–40 hours, depending on usage, brightness settings, and signal strength.

Charging time is approximately 2–3 hours.
We recommend placing the watch on the charging cradle each night.

What if seniors forget to charge the watch?

If the battery becomes low, the watch will announce:
“Low battery, charge me.”

Does the smartwatch or smart locket have GPS tracking?

Yes. The SOS smartwatch and the locket are equipped with GPS.

When SOS is activated, the monitoring center immediately receives the device’s location data.

Is live location tracking available to caregivers?

Yes. Through the caregiver mobile app, family members can view the wearer’s location anytime.

Can I talk into the watch?

Yes. The watch includes a built-in speaker and microphone for two-way communication with a trained 24/7 dispatcher.

What happens when the SOS button is pressed?

When SOS is pressed:

  • An alert is sent to the monitoring station
  • Caregivers receive notifications
  • A trained dispatcher follows protocol
  • If needed, EMS is dispatched to the GPS location
  • Monitoring is available 24/7.
Who responds to an emergency alert?

A professional monitoring team responds immediately and coordinates assistance.

Does the service contact caregivers or 911 first?

When an alert is triggered, the Call Station agent first establishes two-way communication with the care recipient to assess the situation. Based on the conversation and the severity of the condition, the agent determines the appropriate response.

  • Caregivers are notified via text message or phone call based on the user’s selected notification settings.

  • If the situation appears to be an emergency, the agent will contact local EMS or 911 immediately.

  • If there is no confirmation of the care recipient’s safety, emergency services may be dispatched as a precaution.

This process ensures that help is coordinated quickly while keeping caregivers informed.

Is professional emergency dispatch included?

Yes. Professional dispatch services are included in eligible subscription plans.

Which cellular network does the device use?

Currently, the device operates on the AT&T cellular network.

Support for Verizon is planned after Q1 2026.

Coverage availability may vary by location.

Will the device work in areas with weak network coverage?

The device works best where cellular coverage is available.

If you have concerns, please contact support before purchasing.

What happens if the device is lost or damaged?

You have the option to purchase an extended warranty for your watch or locket device, which provides coverage for up to five years.

If the device is lost or damaged and is not covered under warranty, a replacement device can be purchased for $109.

If you have additional questions, please contact our sales team. They will be happy to guide you through the warranty and replacement process.

Is device replacement free or paid?

Replacement costs depend on warranty coverage and subscription status.
Our support team will guide you through available options.

What features are available in the mobile app?

The app includes:

  • SOS Alerts
  • Daily Check-In
  • Live Location Tracking
  • Medication Monitoring
  • Vital Monitoring
  • Appointment Reminders
  • Health Records
Are app features free?

Yes. All mobile app features are included with an active subscription.

Will the app drain phone battery?

No. The app is designed for low energy usage and typically consumes less than 15% battery per day.

What is Daily Check-In and how does it work?

Daily Check-In reminds the user to confirm they are safe by tapping “I’m OK” in the app.

Caregivers can choose to receive alerts for missed check-ins or both successful and missed check-ins.

What happens if a check-in is missed?

Silver Plan:
After 15 minutes, emergency contacts receive a text notification with last known GPS location.

Gold Plan (24/7 Dispatch):
After 10 minutes, a dispatcher calls the user.
If unanswered, emergency contacts are called.
If no one responds, a wellness check may be requested.

Can I use the mobile app for parents living abroad?

Yes. The app works globally and adjusts notifications based on time zones.

Which plan is recommended for parents living abroad?

The Mobile Silver Subscription Plan is recommended where local dispatch services may not be available.

Is there a free trial available?

Yes. We offer a 1-month free trial.

Do I have to sign a long-term contract?

No. There is no long-term contract.
Plans are available monthly, quarterly, or annually.

Can I change my billing cycle date?

We allow a one-time manual billing date change per subscription.

To request this, email support@myseniorcarehub.com with your account details and preferred billing date.

How do I contact customer support?

Support Phone: 838-822-6543
Emergency Dispatch: 855-317-7867
Email: support@myseniorcarehub.com

Will I receive support details after registration?

Yes. All support information is included in your welcome kit and user manual.

Where is the company located?

We operate in Delaware, New Jersey, and California.

Is device manufacturing handled by your company?

We manage software, services, and device integration internally, working with trusted manufacturing partners.

WARRANTY

Warranty

  • Manufacturing defects in materials and workmanship.
  • Device malfunction under normal, intended use.

Warranty Does Not Cover

  • Physical damage caused by drops, accidents, abuse, or misuse.
  • Cosmetic damage (scratches, dents, cracks) that does not affect device performance.
  • Loss or theft of the device.
  • Consumables such as batteries, straps, or charging cables (unless defective at purchase).

Warranty Service

If your device is found to be defective within the warranty period:

  • We will repair or replace the unit at its discretion.

Additional Notes

  • Extended protection plans may be available separately.
SafeLynk Locket | Gold Family Membership | Mobile App | 24x7 SOS Emergency Dispatch
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$ 49 99 (Subscription: 1 Month Free)
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5 Year - Protection Plan
5 Year - Protection Plan
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