SHIPPING POLICY
Last updated: [14th Nov 2025]
Thank you for shopping with mySeniorCareHub. This Shipping Policy explains how we process, ship, and deliver orders within the United States.
1. Shipping Methods & Rates
We currently offer one shipping method:
Standard Ground Shipping - $12.50
- Delivery within 3-7 business days
- Available for all U.S. states
Shipping charges are calculated at checkout and added to your order total.
2. Processing Time
- Orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
You will receive an email confirmation once your order has been shipped.
3. Order Tracking
Once your order is shipped, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear after shipment.
4. Shipping Restrictions
- We currently ship only within the United States.
- We do not ship internationally at this time.
5. Delayed or Lost Shipments
While we work with reliable carriers, delays can occur due to weather, carrier issues, or unexpected circumstances.
If your package is delayed:
Please allow an additional 2–3 business days for delivery.
If your package is lost:
Contact us at support@myseniorcarehub.com, and we will work with the carrier to investigate and resolve the issue.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We are not responsible for delays or lost packages due to:
- Incorrect or incomplete addresses
- Failed delivery attempts
- Unclaimed packages
If a package is returned to us, we can reship it for an additional shipping charge.
7. Damaged Packages
If your package arrives damaged:
- Take clear photos of the damage
- Email them to support@myseniorcarehub.com within 48 hours
- We will assist you with a replacement or return based on our Return Policy
8. Contact Us
For questions related to shipping, please contact us:
support@myseniorcarehub.comWe’re here to help ensure a smooth delivery experience.
