Ask Kiara
 Daily Check-InDaily Check-Ins confirmation keep your loved ones at ease. |
 SOS AlertOne-tap emergency alert to family and dispatch. |
 Automatic Fall DetectionAutomatic alerts when a fall is detected. |
 GPS Location TrackingReal-time location of your loved one. |
 Family NotificationsAlerts sent instantly to up to 2 family members. |
2 User Plan
Best Medical Alert Device & App 2026
Stay connected with the mySeniorCareHub Silver Family Membership plan – your daily digital reassurance companion. Designed for seniors living independently, Silver covers up to 2 family members under one account, keeping everyone linked with daily check-ins, SOS alerts, live location tracking, and instant family notifications — without 24/7 dispatch services.
Daily Check-Ins confirmation keep your loved ones at ease.
Emergency notifications sent immediately to selected family members.
View your loved one’s live location anytime.
Keep everyone informed during important events.
Receive alerts when safe zone boundaries are crossed.
Get notified when your loved one leaves or returns home.
Alerts sent automatically even if unable to press SOS.
Ensure multiple caregivers stay informed.
Maintain accurate daily medication records.
Allow caregivers to monitor adherence.
Receive reminders before medications run out.
Quickly upload prescriptions without manual typing.
Simple and senior-friendly setup process.
Identify potential medication conflicts.
Log symptoms and receive guided health insights.
Access reliable medication details directly in the app.
Voice-enabled assistance to help keep you safe and supported.
Stay informed about your health with our comprehensive vital monitoring feature. mySeniorCareHub app makes it easy to log daily vitals such.
Yes. The SOS smartwatch and the locket are equipped with GPS.
When SOS is activated, the monitoring center immediately receives the device's location data.
Yes. Through the caregiver mobile app, family members can view the wearer's location anytime.
When SOS is pressed:
A professional monitoring team responds immediately and coordinates assistance.
When an alert is triggered, the Call Station agent first establishes two-way communication with the care recipient to assess the situation. Based on the conversation and the severity of the condition, the agent determines the appropriate response.
Caregivers are notified via text message or phone call based on the user’s selected notification settings.
If the situation appears to be an emergency, the agent will contact local EMS or 911 immediately.
If there is no confirmation of the care recipient’s safety, emergency services may be dispatched as a precaution.
This process ensures that help is coordinated quickly while keeping caregivers informed.
Yes. Professional dispatch services are included in eligible subscription plans.
The app includes:
Yes. All mobile app features are included with an active subscription.
No. The app is designed for low energy usage and typically consumes less than 15% battery per day.
Daily Check-In reminds the user to confirm they are safe by tapping “I’m OK” in the app.
Caregivers can choose to receive alerts for missed check-ins or both successful and missed check-ins.
Silver Plan:
After 15 minutes, emergency contacts receive a text notification with last known GPS location.
Gold Plan (24/7 Dispatch):
After 10 minutes, a dispatcher calls the user.
If unanswered, emergency contacts are called.
If no one responds, a wellness check may be requested.
Yes. The app works globally and adjusts notifications based on time zones.
The Mobile Silver Subscription Plan is recommended where local dispatch services may not be available.
Yes. We offer a 1-month free trial.
No. There is no long-term contract.
Plans are available monthly, quarterly, or annually.
We allow a one-time manual billing date change per subscription.
To request this, email support@myseniorcarehub.com with your account details and preferred billing date.
Support Phone: 838-822-6543
Emergency Dispatch: 855-317-7867
Email: support@myseniorcarehub.com
Yes. All support information is included in your welcome kit and user manual.
We operate in Delaware, New Jersey, and California.
We manage software, services, and device integration internally, working with trusted manufacturing partners.
Mobile App reminds your loved one to confirm they are safe by tapping “I’m OK” in the app at a scheduled time each day.
Yes. Your parent can check in anytime before the scheduled reminder.
Yes. Depending on the plan, you can configure multiple daily check-ins.
Alerts can be sent to family members, caregivers, or professional monitoring services, depending on the selected plan.
Notifications can be sent via mobile push notifications.
For seniors who prefer simplicity, the system also supports wearable devices such as watches or lockets.
Yes. Depending on the device, features may include:
Yes. Caregivers can monitor check-ins and receive alerts from anywhere using the mobile app.
Yes. All data is encrypted and shared only with authorized caregivers.
Yes. The mobile app works globally, although dispatch services ONLY supported in USA.
Our system is designed with multiple fail-safes to ensure your loved one’s safety.
If a check-in is missed, the mobile app first sends gentle reminder notifications to the parent. If the check-in is still not completed by the scheduled time (for example, 10:00 AM or the time you set), the system automatically triggers an push notification alerts to caregivers.
Without Dispatch Service - Silver Plan
You and up to two designated caregivers will receive an immediate alert via push notifications, allowing you to quickly follow up.
With Dispatch Service - Gold Plan (Currently available across the United States ONLY.)
Our 24/7 Professional Dispatch Team is notified. They will attempt to contact the parent and the listed caregivers. If no one can be reached, the team will initiate emergency response protocols.