RETURN & REFUND POLICY

Last updated: [14^th Nov 2025]

Thank you for shopping with mySeniorCareHub. We aim to provide high-quality products and reliable experience for all our customers. Please read our Return & Refund Policy carefully to understand your rights and responsibilities when returning an item.

1. Return Window

• Returns must be requested within 15 days from the date of delivery.
• If 15 days have passed since your purchase, we cannot offer a return, exchange, or refund.

2. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, undamaged, and in its original packaging.
• All accessories, manuals, and components must be included.
• A valid proof of purchase (order number, invoice, or receipt) must be provided.

3. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

• Opened medical devices.
• Health or wellness monitors after activation.
• Digital products, downloadable items, or mobile apps.
• Clearance or final-sale items (if marked as such).

4. Return Shipping Cost

Return shipping cost depends on the reason for the return:

a) Damaged or Defective Product (Free Return)

If a product arrives damaged, defective, or not as described:

• We will cover the full return shipping cost.
• A prepaid return label will be provided.

b) All Other Returns (Customer Pays)

If the return is due to reasons such as:

• Change of mind
• No longer needed
• Ordered by mistake

→ The customer will be responsible for the return shipping cost.

5. How to Initiate a Return

To start a return:

• Email us at support@myseniorcarehub.com with:
• Your order number
• Description of the issue
• Photos or video (required for damaged/defective claims)
• Our support team will review the request within 48 hours.
• You will receive instructions on how and where to send the return package.
• For approved damaged/defective returns, you will receive a prepaid return label.

6. Refund Process

Once we receive and inspect your returned item:

• Refund will be processed to your original payment method.
• Please allow 15 business days for the refund to reflect on your account.
• We will notify you by email when the refund has been issued.

We reserve the right to reject returns that do not meet the eligibility criteria.

7. Exchanges

We currently offer exchanges only for damaged or defective products.

For all other cases, a return followed by a new order is recommended.

8. Delayed or Missing Refunds

If you haven’t received a refund within the expected timeframe:

• Check your bank statement again.
• Contact your credit card company or bank processing times vary.
• If you still need help, email us at support@myseniorcarehub.com.

9. Contact Us

For any questions about returns or refunds, please contact:

support@myseniorcarehub.com

We are here to help ensure a smooth and transparent return experience.