mySeniorCareHub - Mobile App | Gold Family Membership | 24x7 SOS Emergency Dispatch | Live Location Tracking

Customer Reviews

Kinley Lara - New York, New York

"Worth Every Penny for the Security It Brings"

The moment we activated the Golden Family Membership, things just worked. SOS notifications go to all designated family members, location tracking is accurate, and managing devices like watches & lockets is smooth. Support was fast and helpful when I had a question about setting reminders for my parents' routines. This membership doesn't just offer features - it gives real peace of mind.

Alexandra Castro - San Francisco, California

"Perfect for Families with Aging Parents"

We wanted something more than a stand-alone safety device - we wanted a system that keeps everyone connected and informed. The Golden Family Membership is exactly that. From shared alerts to health check updates and fall detection logs, everything is easy to access and understand. Our whole family feels safer, and my parents love the simplicity of it all. Highly recommended for anyone caring for aging relatives.

Nellie Stokes - Paramount, California

"Best Decision We Made for My Parents' Safety & Wellness"

Before the Golden Family Membership, we were juggling multiple apps to check on my parents' health, safety alerts, and location. It was stressful and disorganized. With this membership, everything is in one place - SOS alerts, live location, health status, and activity logs. What impressed me most was how easy everything was to set up and how quickly I could add my entire family. No long waiting, no confusion - just smooth, intuitive features that actually help. If you want a complete safety & health solution for aging loved ones, this membership is worth it.

Braden Hubbard - Elizabeth, New Jersey

"Complete Family Protection Without Multiple Subscriptions"

We used several services before to monitor my dad - one for health, one for alerts, another for fall detection - and managing them was a headache. The Golden Family Membership brought all those services under one umbrella with a single app and one subscription. The real-time alerts, family sharing features, and emergency support are all integrated so well. It's the perfect membership for families who want comprehensive support without the tech stress.
FEATURES

Stay protected with the mySeniorCareHub Gold Family membership plan - your digital safety companion. With coverage for up to 4 premium family accounts under one roof, everyone can stay linked with SOS alerts, live location tracking, and instant family notifications and caregivers.

SAFETY MONITORING

  • One-tap SOS activation from the app or voice assistant
  • GPS-based real-time location sharing
  • Unlimited Notifications to family, caregivers and emergency response teams
  • 24/7 emergency dispatch support nationwide
  • Geo Fencing Alerts - Keep your loved ones safe at home
  • Fall Detection

SMART MEDICATION REMINDER

  • Track Medication Log
  • Share Medication History with Family Members and Caregivers
  • Refill Prescription Alerts
  • Ability to add medication via Camera or from photo library
  • Kiara - Voice Intelligent Agent will help to keep you safe and provide healthcare support
    • Easy to add medication without typing
    • Drug Interaction Checker
    • Symptom Checker
    • Drug Information

VITAL MONITORING

Stay informed about your health with our comprehensive vital monitoring feature. mySeniorCareHub app makes it easy to log daily vitals such

  • Blood Pressure
  • Blood Sugar
  • Heart Rate
  • Pulse
  • Oxygen
  • Temperature
FAQ
What features are available in the mobile app?

The mobile app allows caregivers to monitor safety and health monitoring.

Safety Monitoring Feature

  • GPS live location
  • Geo Fencing
  • SOS Alert
  • Daily Reassurance
  • Family or Caregiver Notification for emergency
  • Medication reminders
  • Low Battery Alert
  • Monitor device status

Health Monitoring Feature

  • Medication Monitoring
  • Vital Monitoring
  • Manage appointments
  • Maintain health records
  • Drug Interaction
  • Medication Information
  • Symptom Checker
  • Kiara – Voice Health Agent for support
Is GPS live location tracking included?

Yes. Live location tracking is available through the mobile app.

Can caregivers manage medication reminders?

Yes. Medication reminders is included and caregivers can monitor in real-time within the app.

Are app features free?

If you purchase watch or locket subscription, mobile app is included as FREE.

How do you connect the watch to the app that now has member portal account?

Login Credentials are same for Member Portal and Mobile App users for ordering person.

I use a SafeLynk mobile app and I am deaf. Do you offer a smart watch which I can wear on my wrist?

Yes. SafeLynk offers wearable devices such as a watch or locket that can be worn comfortably on your wrist or around your neck.

For individuals who are deaf or hard of hearing, the device and connected smartphone can be set to vibrate mode, so alerts and notifications are received through vibration rather than sound.

This allows you to:

  • Feel emergency alerts instantly
  • Receive vibration notifications for safety alerts
  • Stay connected without relying on audio cues

If you would like assistance selecting the best device option for your needs, our support team is happy to help. Email us at support@myseniorcarehub.com

How do I contact customer support?
Where is your company located?

We operate from New Jersey and California.

Is device manufacturing handled by your company?

We manage software, services, and device integration internally, working with trusted manufacturing partners.

What is the best way to contact.  Phone number, chat?  The telephone contact link just takes you back to this page.

How is this different than 9-1-1?

When you press your button, you’re connected instantly to our 24/7 U.S.-based monitoring center—no need to search for your phone, dial a number or explain who you are. We already know your name, location, and emergency contacts, so we can act fast. Unlike 9-1-1, which only routes you through EMS dispatch, we send the right help right away—whether that’s EMS or someone you trust like a neighbor, caregiver, or family member. It’s faster, more personal, and built around you.

What measures are taken to protect my personal information when using your website?

We take data privacy and security very seriously.

Our website follows strict privacy guidelines and uses 256-bit SSL encryption technology to protect Personally Identifiable Information (PII). This ensures that your personal data

— including contact and account information

— is securely transmitted and protected against unauthorized access.

We are committed to maintaining the confidentiality and security of your information at all times.