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Frequently Asked Questions

The app helps families stay informed with live location, emergency alerts, fall detection on compatible devices, and daily check-ins. Available features depend on settings, the selected plan, and compatible devices.
Alerts can go to designated family members who have access. When emergency dispatch is included, the 24x7 team can be notified as well. Who receives each alert depends on the feature, permissions, and plan.
The app can be used on its own for supported features. Fall detection and some safety alerts require a compatible device and an eligible plan.
Family safety features depend on the selected membership plan. Review the current plan comparison to confirm which features are included.
Kiara Have questions? I'm happy to help!